Replacing Technology Services
As part of separating from a larger asset management firm, a new specialist investment firm was looking for a technology partner with a unique blend of technical and business expertise to provide software development services, focusing on Microsoft technologies, to replace the technology offered by the parent company.
We proposed that all support and development was provided out of our Edinburgh office and developed a system to quickly and seamlessly transfer the relevant technology services from the parent company to us. We put in a set of service management practices to ensure that any support or development requests were correctly logged and prioritised.
The End Result
We successfully completed the knowledge transfer and service transition over a period of three months with no impact to any of the involved functions and have continued to provide development and support services to all the firm’s applications.